Our Gaming Support organization was established in 2021 by an experienced team of Gaming Support enthusiasts. Based in Belgrade, Serbia, we are passionate about making incredible experiences. Together, we have the capability to deliver support that is immersive and impactful. Throughout our careers, our passionate crew has supported games on platforms spanning PC, Xbox, PlayStation, Android, and iOS. Our crew is currently working for globally-renowned companies, primarily through being a Service Partner on the Arise® Platform.
We value collaboration, so we also welcome projects that involve an extended talent network of creative individuals and organizations. As our team grows it's important that we continue to foster an environment, where diversity and inclusivity are a priority. Together, we are a community of creators passionate about making incredible things. We are always seeking the best Game Support agents and storytellers to join us in our quest to bond players with the games they relish playing.
Pavle started his CX crusade in 2014, where he worked in a Call Center
for Norwegian clientele. He worked on multiple projects that were both
Customer Service and Technical Support oriented and single-handedly
started and maintained a project after being only a week of training
with the client.
After 5 years providing the Norwegians assistance remotely, he turned
his focus towards a WFH environment and landed a job in Gaming
Support. After less than a month, he became a Subject Matter Expert
and a Senior Agent on the project. Less than six months after that, he
became a Team Lead and a Point of Contact for all things that were
Quality Assurance and Escalations related.
In late 2021, he founded Linksides and has been working with Arise
Gaming ever since.
Milan has worked in a Customer Experience outsourcing company that
works with many big brands and clients such as Amazon, The Body Shop,
Fiverr, Flybe, and many others in the past. Due to his experience and
expertise, he has been appointed to work in markets including the UK,
US, and Australian regions, using different programs, methods, and
procedures.
He has also worked in a Customer Experience based environment in the
Cruise Ship industry where he constantly showed great sales and people
management skills. He was in charge of creating employee schedules and
organizing accommodation for more than two hundred restaurant crew
members.
Before joining Linksides, he has been one of the most reliable agents
on a mobile Gaming Support project in a WFH environment. He has held
the highest CSAT score on several occasions across all vendors. He's
also been involved in various activities on the project like training,
nesting/shadowing, assing with Q&A and creating new content. Milan's
also participated in multiple mentorship programs for Team Lead and QA
Specialist positions.
A veteran of the Customer Support industry, namely for Gaming, Andrej
started as an agent where he quickly found his footing and immediately
became a top percentile performer, a distinction he kept wherever he
went, helped in part by the fact that English is his native language.
Apart from standard agent performance, he also stood out in training
new arrivals and was to thank for many of his former colleagues
becoming who they are today.
Later on in his career, he moved into the field of talent sourcing and
recruitment. With his deep knowledge of what Customer Support truly is
and how it works in practice, and with his understanding of what it
takes to be a quality agent, he has helped find and hire many
candidates with great success rates.
